Excellence in Customer Service

Excellence in customer service means providing different services uniquely and out of the ordinary and in a manner that achieves customer expectations and satisfaction, which must be available in many companies that deal directly or indirectly with customers. In this course we will talk about the concept of excellence in customer service.

Beneficiaries of the Course:

• Employees working in the field of marketing, media, public relations and retail sales.
• Graduates and job seekers
• Those who want to occupy leadership positions

Course Topics:

• Providing the participants with the concept of the customer and its importance.
• Introducing communication skills to understand the client.
• Knowledge and analysis of the personality of customers.
• Training to solve problems.
• Knowing how to calm annoying customers