ISO 9001:2015 (quality management system)

ISO 9001:2015 specifies requirements for a quality management

system when an organization:

1. a) Needs to demonstrate its ability to consistently provide products and

services that meet customer and applicable statutory and regulatory

requirements, and

1. b) Aims to enhance customer satisfaction through the effective application of the system,

including processes for improvement of the system and the assurance of conformity to customer

and applicable statutory and regulatory requirements