Privacy Policy
Guidance | Consulting & Training
Effective Date: [Insert Publication Date]
1. Introduction
At Guidance, we recognize the importance of protecting your personal information and respecting your privacy.
As a provider of professional consulting, training, and organizational development services, we are committed to handling personal data responsibly, transparently, and securely.
This Privacy Policy explains how Guidance collects, uses, stores, processes, and protects personal information when you visit our website, register for training programs, purchase services, submit inquiries, or otherwise interact with us.
We are committed to complying with applicable data protection laws and regulations in the Kingdom of Saudi Arabia, including the Personal Data Protection Law (PDPL).
By using our services, you acknowledge that you have been informed of the data-processing practices described in this policy. Where consent is legally required, we will request it separately.
2. Information We Collect
Depending on how you interact with Guidance, we may collect the following categories of information:
Personal Information
Full name and contact details.
Email address and telephone number.
Company name, job title, and professional information.
Identification details when necessary for registration, certification, or legal requirements.
Training and Consulting Information
Training program registrations and enrollment details.
Professional qualifications and training preferences.
Attendance records, assessments, and certification information, where applicable.
Information submitted in connection with consulting projects and business requirements.
Payment and Transaction Information
Billing and invoicing details.
Purchase history and transaction records.
Payment confirmations and transaction references.
Other financial information necessary to process purchases and fulfill legal obligations.
Online payments may be handled by authorized third-party payment service providers. Their collection and processing of payment information may also be subject to their respective privacy policies.
Website and Technical Information
When you visit our website, certain technical information may be collected automatically, including:
IP address and general location information derived from it.
Browser type, device information, and operating system.
Pages visited and interactions with our website.
Cookies and similar tracking technologies.
We aim to collect only the information reasonably necessary for specified and legitimate purposes.
3. How We Collect Information
Guidance may collect personal information through:
Direct interactions: Information you voluntarily provide when completing registration forms, purchasing services, submitting inquiries, subscribing to communications, or contacting our team.
Website technologies: Information collected through cookies, website analytics, server logs, and similar technologies.
Authorized third parties: Information received from corporate clients, training partners, accreditation bodies, payment providers, or other authorized sources where permitted by applicable law.
Where providing information is mandatory to deliver a particular service, we will explain the requirement and the potential consequences of not providing it.
4. How We Use Your Information
We use personal information only for legitimate and clearly defined business purposes, including:
Processing registrations and purchases.
Delivering consulting and training services.
Managing course enrollments, attendance, assessments, and certifications.
Communicating important service updates and training information.
Responding to inquiries and customer support requests.
Issuing invoices and managing financial transactions.
Improving website functionality, accessibility, and customer experience.
Maintaining accurate business and training records.
Meeting applicable legal and regulatory requirements.
Sending promotional communications where permitted by law and, when required, with your consent.
We will not use your personal information for unrelated purposes without an appropriate legal basis.
5. Legal Basis for Processing Personal Data
Guidance processes personal data on an appropriate legal basis under applicable Saudi laws and regulations.
Depending on the circumstances, this may include:
Contractual necessity: Processing required to provide services you request or purchase.
Legal obligations: Processing necessary to comply with applicable laws, financial requirements, or regulatory obligations.
Consent: Processing based on your consent, including certain marketing communications or optional data collection.
Legitimate interests: Processing necessary for lawful business operations, where permitted under applicable law and subject to appropriate safeguards.
Other lawful grounds: Processing otherwise authorized under applicable data protection legislation.
Where processing relies on consent, you may withdraw that consent at any time, subject to applicable legal limitations.
6. Information Sharing and Disclosure
Guidance respects the confidentiality of the information entrusted to us.
We do not sell personal information.
We may share relevant personal information only when necessary and legally permitted, including with:
Authorized employees, trainers, and consultants involved in delivering requested services.
Accreditation and certification organizations where required for training or certification.
Payment processors and financial service providers responsible for completing transactions.
Technology, hosting, and operational service providers supporting our website and business operations.
Government authorities, regulatory bodies, or courts when disclosure is legally required or otherwise permitted by law.
Any disclosure will be limited to the information reasonably necessary for its intended purpose.
We expect service providers handling personal data on our behalf to maintain appropriate confidentiality, security, and data protection safeguards.
7. Confidentiality of Client and Corporate Information
Guidance recognizes that consulting and training engagements may involve access to sensitive business information, internal documents, financial records, operational processes, and employee data.
We are committed to treating such information with appropriate confidentiality.
Information received during professional engagements will be used for the agreed services or another legally permitted purpose.
Access to confidential client information is restricted to authorized individuals who require it to perform their responsibilities.
Where applicable, additional confidentiality arrangements may be established through service agreements or non-disclosure agreements.
8. Cookies and Website Analytics
Our website may use cookies and similar technologies to support its functionality, understand visitor interactions, and improve website performance.
These technologies may include:
Essential cookies: Required for basic website functionality, security, and user sessions.
Preference cookies: Used to remember settings such as language preferences.
Analytics cookies: Used to understand website traffic and visitor behavior.
Marketing cookies: Used, where applicable and lawfully permitted, to measure advertising performance and provide relevant communications.
You may manage cookies through your browser settings and any cookie preference tools available on our website.
Disabling certain cookies may affect the functionality of some website features.
Where required by applicable law, we will request consent before using non-essential cookies.
9. Marketing Communications
Guidance may send information about training programs, consulting services, professional events, and relevant offers.
We will send marketing communications only where permitted by applicable law and will obtain consent when required.
You may opt out of promotional communications at any time by using an unsubscribe option provided in the communication or contacting us directly.
Opting out of promotional communications will not prevent us from sending essential transactional or service-related messages.
10. Data Security
Protecting personal information is a priority at Guidance.
We are committed to implementing appropriate technical, administrative, and organizational measures designed to protect personal data against:
Unauthorized access or disclosure.
Accidental loss or destruction.
Improper alteration or misuse.
Unauthorized processing.
These measures are determined according to the nature and sensitivity of the information being processed.
Although we work to protect personal information, no electronic transmission or storage system can be guaranteed to be completely secure.
In the event of a personal data breach, Guidance will take appropriate action and provide notifications where required by applicable law.
11. Data Storage and Retention
Guidance retains personal information only for as long as necessary to fulfill the purposes for which it was collected or to comply with applicable legal, regulatory, contractual, and financial obligations.
Retention periods may vary depending on the type of information, including customer inquiries, training records, certification details, invoices, and transaction documentation.
Data retention periods: [Insert approved retention periods for each relevant data category.]
Data storage locations: [Specify the countries or jurisdictions where personal information is stored or processed.]
Once personal information is no longer required, it will be securely deleted, destroyed, or anonymized as appropriate, unless continued retention is legally required.
12. International Data Transfers
Where necessary for the provision of our services, personal information may be processed or transferred outside the Kingdom of Saudi Arabia.
Any such transfer will be conducted in accordance with applicable Saudi data protection requirements and subject to appropriate legal and security safeguards.
We will provide additional information about international data transfers where required by law.
13. Your Personal Data Rights
In accordance with applicable data protection legislation, you may have the right to:
Be informed: Understand why and how your personal information is collected and processed.
Access your information: Request access to personal data held by Guidance.
Obtain a copy: Request your personal information in a readable and clear format.
Correct your information: Request updates or corrections to inaccurate, incomplete, or outdated information.
Request deletion: Request the destruction of your personal information where applicable legal conditions are satisfied.
Withdraw consent: Withdraw previously provided consent where consent is the basis for processing.
Certain rights may be subject to applicable legal exceptions, including obligations to retain financial, regulatory, or contractual records.
To exercise any of these rights, please contact us using the information provided below.
We may request reasonable information to verify your identity before processing a request.
Guidance will respond to privacy-related requests within the timeframes required by applicable law.
14. Third-Party Websites and Services
Our website may contain links to external websites, professional organizations, accreditation bodies, or third-party service providers.
Guidance is not responsible for the privacy practices, security measures, or content of websites operated independently by third parties.
We encourage users to review the privacy policies of external websites before submitting personal information.
15. Children’s Privacy
Guidance’s services are primarily intended for adults, professionals, and organizations.
Where personal information relating to a minor is required for an eligible training service, it will be handled in accordance with applicable laws, including requirements relating to parental or legal guardian consent.
We do not knowingly collect personal information from minors where doing so would violate applicable law.
16. Changes to This Privacy Policy
Guidance may update this Privacy Policy periodically to reflect changes in our services, operational practices, technology, or applicable legal requirements.
Any updates will be published on our website with a revised effective date.
Where legally required, we will provide additional notification or obtain consent for material changes.
We encourage visitors and clients to review this policy periodically.
17. Contact Us
If you have questions, concerns, or requests relating to this Privacy Policy or how Guidance handles personal information, please contact us:
Guidance
Website: https://guidance.sa
Email: info@guidance.sa
Location: Dammam, Kingdom of Saudi Arabia
We are committed to addressing privacy-related inquiries appropriately and respecting your rights under applicable data protection legislation.
Our Commitment
At Guidance, your trust is essential to our relationship. We are committed to protecting the confidentiality, integrity, and appropriate use of your personal information throughout your experience with our consulting and training services.